Refund & Cancellation Policy

Security, travel-support, and related service requests often involve advance preparation, blocking personnel or partner resources, and coordinating operations before the service is actually delivered.

All bookings are on-demand and resource-based, involving:

• personnel allocation
• logistics planning

This section is included so customers understand why cancellation and refund rules are based not only on payment, but also on the work already initiated behind the scenes.

Earlier notice gives the team a better chance to adjust schedules, reassign resources, and reduce avoidable losses. Late cancellations are harder to manage because planning may already be in progress.

• Cancellation more than 24 hours before service may be eligible for a partial refund
• Cancellation less than 24 hours before service is not eligible for a refund
• Same-day cancellation is not eligible for a refund

These rules are intended to balance fairness to the customer with the operational effort already committed for the booking.

In some situations, Shield Force may need to cancel a request to maintain safety, legal compliance, or service reliability. Such cancellations are not intended to inconvenience customers unnecessarily, but to avoid proceeding under unsuitable conditions.

Shield Force may cancel due to:

• safety concerns
• legal restrictions
• unavailability

In such cases, a full refund or rescheduling will be offered.

This gives customers assurance that where the cancellation is from our side for valid reasons, the matter will be handled responsibly.

Refunds are processed within 5–10 business days after approval. In some cases, the exact time may also depend on the payment channel, banking network, or partner-side processing.

This timeline is shared so customers know what to expect and when to follow up if a refund has already been approved.

Some situations do not qualify for a refund because the issue arises from incorrect customer-side information, misconduct, or legal restrictions that prevent the service from being delivered.

No refund applies if:

• incorrect information is provided
• service is denied due to legal issues
• client misconduct occurs

This helps protect service personnel, prevents misuse of the platform, and supports fair treatment across all customer requests.

Certain services may involve third-party partners, specialist equipment, or external operators. These types of requests may carry additional terms beyond the standard website cancellation rules.

• Helicopter and vehicle services are subject to partner policies
• Separate cancellation terms may apply

Where relevant, such terms should be clarified before the service is finalised so the customer understands the commercial conditions in advance.